Data Product Terms of Sale

1. Who we are, and who these terms apply to

Organo Solutions Ltd ("Organo Solutions", "we", "us", "our") is a private limited company registered in England and Wales under company number 11890340, with its registered office at 105 Palewell Park, East Sheen, London SW14 8JJ, United Kingdom.

"You" means the business that buys. By buying you confirm that you are purchasing in the course of a business, for business purposes, and not as a consumer, and that the person completing the purchase is authorized to bind that business.

When paid checkout opens, these terms together with the checkout page for the product you buy will be the whole agreement between us for that purchase. A sample, price or launch-notice request does not itself create an agreement to buy or supply a report.

2. The nature of what we sell

Each product gives you a standardized report generated by our software. Our systems read published New York City open datasets, apply fixed and documented qualification rules to them, and deliver the qualifying records to you. Both products are planned for repeated delivery under a monthly subscription after that subscription opens.

Both products have the following characteristics:

• It is an automated digital product. Report generation, qualification, deduplication and validation are performed by software. Records that cannot be validated automatically are excluded rather than resolved by hand.
• It is electronically supplied and delivered by email. There is no physical component and nothing is shipped.
• It is standardized. Every buyer of the same product receives the same report, produced by the same rules from the same sources. No one assembles a list for an individual buyer.
• We may carry out internal quality checks on our own pipeline, such as sampling records to measure the error rate. That is internal engineering work on the product. It is not work performed for you, it does not change what you receive, and it does not make this a bespoke or manually produced service.

Neither product is consulting, marketing, advertising, lead-brokering, design, development, technical support, staffing, training, or any other professional service performed to order by a person. We do not research individual accounts on request, do not contact anyone on your behalf, and do not sell access to a contact database.

3. The products

When paid checkout opens, the price, billing currency and any other commercial terms specific to your purchase will be those shown on the checkout page at the time you buy.

4. What the reports are, and what they are not

This section describes the limits of the product. It is important, and we would rather you understood it before subscribing than after.

• Our reports are prioritization signals, not legal determinations. A record in one of our reports means that, at the time we retrieved it, the official public source showed a particular state. It is not a finding, an allegation or proof that any person or business has failed to comply with any law, regulation, contract or duty.
• The underlying registries are self-reported and can lag. The absence of a filing in a public dataset is not proof that the underlying work was not performed. Data may be missing, late, entered incorrectly, or corrected after we retrieve it.
• A compliance signal does not identify who is responsible. Responsibility for a filing or a condition may rest with the owner, a managing agent, a performing agency, a witnessing agency or a service contractor. Our reports do not and cannot allocate fault.
• Rows carry verification evidence. Reports include the source identifiers, links and retrieval fields defined for that product. Schedule B carries a verification link for its primary compliance record. Optional enrichment may be blank. Check the current public record before acting on a row.
• Derived values are our interpretations. Rankings, cohorts, classifications and flags are produced by our rules, not published by any authority.
• We do not promise commercial results. We do not represent that any building listed needs your services, wants your services, will respond to you, or is not already served by someone else.
• Absence from a report means nothing. A building that does not appear is not thereby safe, compliant, up to date, or free of the condition we look for. Our reports show what qualified under our rules, from the sources we read, at the time we read them.

We are independent of the City of New York

Organo Solutions Ltd is a private company with no affiliation to, sponsorship by, endorsement by or authority from the City of New York, the Department of Buildings, the Department of Health and Mental Hygiene, the Office of Administrative Trials and Hearings, or any other government body. We are not a government service and we do not act for any agency. We read published open data, in the same way any member of the public may.

No professional advice

Our reports are commercial information products. They are not legal, regulatory, engineering, environmental, public-health, medical, safety or tax advice, and must not be relied on as any of those. Schedule A is not a Legionella risk assessment and does not evaluate whether any water system is safe. Schedule B is not an elevator safety assessment and does not evaluate whether any device is safe to operate. Where a situation calls for a qualified professional, engage one.

Corrections

If you believe a row in one of our reports is wrong, tell us at [email protected] and we will investigate against the retained source snapshot and correct the rule or the output where a correction is warranted. We keep the source versions our reports were built from, so a disputed row can be traced back to exactly what the published dataset said at the time. Where an underlying public record itself is wrong, only the publishing agency can change it; we can only report what it published.

5. Report fields and personal-data limits

Our reports describe buildings, equipment and government records. They use borough, BBL and BIN identifiers but exclude street addresses and ZIP codes.

Schedule A may contain cooling-tower system IDs, sample and violation evidence, controlled categories, public statuses, verification fields, source links and retrieval times. Schedule B may contain device and filing fields, enforcement fields, optional reviewed equipment brands, rankings, flags, a primary-record verification link and retrieval provenance. Neither report contains a penalty, balance, estimated liability or legal-exposure amount.

Deliverables never contain the name of an owner, respondent, operator, manager, agent or any other natural person, nor any personal email address or telephone number. Personal-name fields available in the underlying datasets, such as the OATH respondent name, cannot reach a customer export. This boundary is enforced by a field allowlist that fails closed on any field not explicitly permitted, and by automated tests that require known personal-name data to be absent from the output.

BBL and BIN are government identifiers that can be resolved to a property using public sources. The reports are therefore not described as anonymous or as categorically outside data-protection law.

Consequently:

• We do not sell, license or otherwise make available names, personal contact details, contact lists, consumer profiles or skip-traced records.
• Our reports are compiled exclusively from records lawfully made available by government sources.
• If you want to know who to contact at a building, you identify that person yourself, using your own sources and subject to your own legal obligations.

How we handle your information as a subscriber is covered by our Privacy Policy.

6. Your license to use the reports

Once you have paid, we grant you a non-exclusive, non-transferable, non-sublicensable license to use the reports for your own internal business purposes. That includes identifying and approaching prospective customers, and loading report data into your own internal systems.

For any report delivered to you under a payment you have made, that license continues indefinitely, on the same terms and subject to the same restrictions. Where you subscribe, what ends with the subscription is your right to receive further reports, not your right to use those you already have. For a report that remains fully paid, we may revoke the license, including after delivery, only if you breach this Section or Section 7.

A payment for a report counts as made only while it has not been refunded in full, reversed or charged back. If that happens, the license for every report supplied under that payment ends immediately and you must stop using and delete all copies of those reports. A partial refund or credit for a report that was not delivered does not affect your license for other reports supplied during the same paid period. If the payment is later restored, the license resumes from that date.

You may not:

• resell, redistribute, publish, syndicate, sublicense or otherwise make the reports, or any substantial part of them, available to anyone outside your business;
• share the reports with, or use them on behalf of, another legal entity. One purchase covers one business;
• use the reports to build, train or populate a competing product or dataset;
• remove or obscure the source attributions, retrieval timestamps, confidence flags or data-quality flags from any extract you circulate internally.

The underlying public records are not ours and we claim no rights in them. What we own is the compilation: our selection and qualification rules, our derived fields, rankings, classifications and flags, our change detection between snapshots, and the reports as assembled. Those remain our property.

7. Your responsibilities when you use the reports

What you do with a report is your decision and your responsibility. You agree that:

• You will comply with all laws that apply to how you contact people, including telemarketing, do-not-call, fax, email marketing and privacy laws, in every jurisdiction where you operate. We do not supply contact details, and nothing in a report constitutes consent or a lawful basis for you to contact anyone.
• You will not state or imply, to a building owner or to any third party, that our reports show that a person or business has broken the law, failed an inspection, incurred a penalty or owes money.
• You will not use the reports for tenant screening, credit, insurance underwriting, employment decisions or any other purpose regulated by the US Fair Credit Reporting Act or comparable law. Our reports are not consumer reports and are not prepared to any such standard.
• You will make your own checks before acting on any row.

You must not use a report, or anything derived from it, to:

• send unsolicited bulk email, operate automated or high-volume outreach, or conduct any campaign that would breach marketing, telemarketing or do-not-call rules;
• harass, intimidate, pressure or repeatedly contact anyone who has asked you to stop;
• target private residential households, or approach occupants rather than the businesses responsible for a building's systems;
• enrich, append to, match against or otherwise combine our building records with personal or contact data in order to produce a list of individuals;
• make or support any decision about a person's eligibility for credit, insurance, housing, tenancy or employment;
• represent to anyone that your outreach is authorized, required or endorsed by the City of New York or any agency of it.

You will indemnify us against claims, losses and reasonable costs arising from your breach of this section or of Section 6.

8. Price, billing and renewal

No price is currently payable and no subscription is active under these terms. The following provisions apply only after the relevant product opens for paid checkout.

• The price and billing currency are those displayed on the checkout page when you buy.
• Schedule A and Schedule B are billed monthly in advance and renew automatically on the same day each month until canceled.
• Prices are exclusive of any applicable taxes unless the checkout page states otherwise. See Section 11.
• We may change the price of a subscription on at least 30 days' written notice to you. A change takes effect at your first renewal falling at least 30 days after that notice. If you do not accept it, cancel before that renewal.
• If a payment fails, we may suspend deliveries until it is resolved. We will tell you before we do. This is the only circumstance in which non-payment leads to suspension; Section 15 does not apply to it.

9. Cancellation and refunds

We would rather give a refund than argue about one. This policy is deliberately simple.

• Cancel at any time. Email [email protected] or use the cancellation link in your receipt. Cancellation stops the next renewal. Your subscription continues, and you keep receiving reports, until the end of the period you have already paid for. This applies to Schedule A and Schedule B alike.
• 14-day guarantee. If you ask within 14 days of your first payment for a product, we will refund that payment in full, for any reason or none. You do not need to justify the request. It applies even after files have already been delivered to you. As Section 6 explains, a full refund ends your license for every report supplied under that payment and you must stop using and delete all copies of those reports.
• Late or missing delivery. If we have not made the first Schedule A delivery within five business days of your payment, you may ask for a full refund. After that, if we supply fewer than four Schedule A deliveries in a billing month, and the cause is not something on your side such as a failed payment or a blocked mailbox, we will on request credit or refund the missed deliveries on a pro rata basis. For Schedule B, if a scheduled weekly report is not delivered within seven days of its schedule, the same applies to that week.
• If we stop the product. If we discontinue a product, or suspend it for more than 30 days for reasons within our control, we will refund the unused part of your current period on a pro rata basis.
• Otherwise. Apart from the above, we do not refund a subscription period that has already begun. Reports for that period are generated and delivered week by week, and you keep every report already delivered to you. Outside the 14-day guarantee, a delivered Schedule A file is not refundable, because it is the whole of what you bought.

We will acknowledge a refund request within 48 hours and decide it within five business days. For a future transaction made through Stripe Managed Payments, we will submit any refund we approve through the facilities Stripe makes available. The merchant of record will return the refund to the original payment method, and how quickly it arrives will then depend on the buyer's bank or card issuer.

This policy sits alongside, and does not reduce, your rights under the merchant of record's own policies or under any law that cannot be excluded. For a future Managed Payments transaction, the merchant of record may also issue a refund independently under the terms shown at checkout or on the receipt. Where the merchant of record's refund rights are wider than this section, those wider rights will apply.

10. Payment processing and merchant of record

No paid checkout is currently active, and Stripe, Link and Onelink are not currently acting as merchant of record for a purchase under these terms. We intend to use Stripe Managed Payments, subject to Stripe making the service available to us and our activation of it.

If a future purchase is completed through an active Stripe Managed Payments checkout, the Stripe service identified at checkout as Link or Onelink will act as merchant of record for that transaction, while Organo Solutions will supply and remain responsible for the product. In these terms, "merchant of record" means that service in that capacity. Only in that case:

• The checkout and receipt will identify the purchase as sold through Link or Onelink, as applicable. The buyer's card or bank statement may show a descriptor such as LINK.COM* or ONELINK.COM*.
• Receipts, invoices and any refund or credit notifications will be issued as described at checkout, and the merchant of record's applicable customer terms will govern the payment transaction.
• The merchant of record will be responsible for determining, collecting and remitting the transaction taxes assigned to it under those terms for eligible transactions.
• The merchant of record will handle transaction-level inquiries such as billing, payment methods, receipts, refunds and chargebacks. The receipt will identify it and provide the terms and support route that apply to the payment transaction. If you would rather come to us, write to us and we will route the inquiry.

Acting as merchant of record will not make Link or Onelink the supplier of the reports. We will supply them, we will be responsible for them, and the product commitments in these terms will be ours.

Payment details will be entered on a Stripe-hosted checkout. We will not collect or store full card numbers or card security codes. We will receive only the contact, order and transaction information made available to us for delivery, product support, record-keeping and refunds.

These terms govern the product itself: what we deliver, how you may use it, and what it does and does not tell you. Questions about the reports, their methodology, their content or the scope of what you bought come to us at [email protected]. We remain responsible to you for the product and for the commitments we make in these terms.

We do not act as a payment facilitator, intermediary or aggregator, and we do not resell payment services.

11. Taxes

Prices are exclusive of sales tax, VAT, GST and any similar transaction tax unless the checkout page states that a price is inclusive.

For a future Stripe Managed Payments transaction to which Section 10 applies, the merchant of record will determine the applicable transaction taxes for your location, add them at checkout where due, and be responsible for collecting and remitting the taxes assigned to it under its terms. You will be responsible for giving accurate location, business and tax-registration or exemption information at checkout, and for keeping it up to date.

You remain responsible for your own tax affairs, including any taxes arising from your use of the reports in your business. Nothing here is tax advice.

12. Availability, methodology changes and source dependency

Our products are built on third-party public datasets that we do not control. Those datasets are published independently, can change format, can be delayed, can be corrected retrospectively, and can be withdrawn or replaced entirely.

• We aim to make the first Schedule A delivery within five business days of your payment, and after that to deliver it at least four times in each billing month, normally weekly. After Schedule B opens and a buyer starts a subscription, we aim to deliver that report weekly. We do not guarantee uninterrupted or error-free delivery.
• We may refine our qualification rules, ranking, fields or models over time. We will give you reasonable notice of any change that materially reduces what a report contains.
• If a source dataset is withdrawn or changes so materially that we cannot continue to produce a product to the description in Section 3, we may modify or discontinue that product. If we do, Section 9 applies and we refund the unused part of your current subscription period.

13. Warranties and disclaimers

We warrant that:

• each report is generated from the sources, and by substantially the methodology, described in Section 3;
• the source identifiers and retrieval timestamps in a report accurately record where and when we obtained the data; and
• no field in a report is populated from a personal-name, email-address or telephone-number field of any source dataset, and we maintain the field allowlist and the automated tests described in Section 5 that enforce this.

Apart from those warranties and any rights you have that cannot lawfully be excluded, the reports are provided as is. In particular we do not warrant that the underlying public records are accurate, current, complete or free from error; that our reports identify every building meeting the described criteria; that any row is free from false positives; or that either product will generate revenue, leads or any other commercial outcome for you.

All implied terms, conditions and warranties are excluded to the fullest extent permitted by law.

14. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of opportunity, loss of goodwill, or any indirect or consequential loss, however arising.

Subject to the same, our total liability to you arising out of or in connection with a product, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid for that product, whether to us or to the merchant of record, in the twelve months before the event giving rise to the claim.

15. Suspension and termination

We may suspend or terminate a subscription immediately if you breach Section 6 or Section 7, or if we reasonably suspect fraud or abuse of the refund or chargeback process. Where we terminate for one of those reasons, no refund is due, except that we will refund the unused part of your current period where no report has been supplied in it. Non-payment is dealt with under Section 8, not under this Section.

We may otherwise terminate a subscription on 30 days' notice, in which case we refund the unused part of your current period on a pro rata basis.

On termination your right to receive further reports ends. As Section 6 provides, you may keep the reports already delivered to you and continue to use them internally, and the restrictions in Sections 6 and 7 continue to apply to them. Except where Section 6 ends the license because the relevant payment was refunded, reversed or charged back, we may revoke the surviving license for a fully paid report only if you breach Section 6 or Section 7. Suspected abuse of the refund or chargeback process may cause us to close your account or refuse future orders, but does not by itself end the license for an unrelated report that remains fully paid.

16. Data protection

Organo Solutions Ltd is the controller for the business-contact and account information we hold about you as a subscriber. How we handle it, the rights you have, and how to exercise them are set out in our Privacy Policy.

Our reports are compiled from government records and contain no natural-person name, personal email address, telephone number or contact record. They do contain BBL and BIN identifiers that can be resolved to a property using public sources. We do not describe report content as anonymous or as categorically outside data-protection law.

We do not process report content on your behalf and do not act as your processor for your use of a report. You are responsible for assessing your own use, including any matching or enrichment with information from another source.

17. Changes to these terms

We may update these terms. The version and date at the top of this page always show the current version. We will give at least 30 days' notice by email of any change that materially affects your rights, and the change takes effect at your first renewal falling at least 30 days after that notice. Continuing your subscription after that renewal means you accept the updated terms. If you do not accept them, cancel before that renewal under Section 9.

18. Governing law and disputes

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

For a future transaction to which Section 10 applies, this will not affect the separate payment terms between you and the merchant of record identified at checkout.

Before starting proceedings, please contact us. Most issues are resolved by email.

19. How to contact us

Organo Solutions Ltd
Company number: 11890340
Registered in: England and Wales
Registered office: 105 Palewell Park, East Sheen, London, SW14 8JJ, United Kingdom
Email: [email protected]

We reply to product, billing and refund inquiries within 48 hours.